More companies turning to automated customer service

At least not like we are used to. Good customer service is labor intensive and the rewards, at least for the company, are hard to measure. The cost-cutting move sparked a larger conversation about modern-day customer service and the lack thereof.

Why does it feel like most companies don’t offer customer service anymore?

Besides being persistent, one expert recommends only dealing with smaller companies that care more about customer service. HOUSTON — Do companies offer customer service anymore? Well, the answer is many big-name companies don’t.